City & Guilds Diplomas
Housekeeping Services — City & Guilds Level 2 Diploma
Cabin, public-area and linen standards for passenger-ship housekeeping — room servicing, chemical safety, privacy and reporting.
Level 2 Diploma4–5 months225 GLH / 292 TQTCall for availability
Who this is for
Candidates targeting Housekeeping Attendant, Hotel Utility Crew, Laundry Attendant and Cabin Steward / Stewardess ranks. Laundry Attendant adds an Industrial Laundry and Linen Care module (approx. 4–6 weeks).
Learning outcomes
- Prepare cabins and public areas to inspection standard
- Make beds and replace linen and amenities efficiently
- Clean bathrooms and high-touch points safely using correct chemicals and colour coding
- Communicate professionally with guests and protect their privacy
- Control keys, linen, supplies and lost property
- Report maintenance, damage, security and guest concerns
Curriculum
Guest-room and cabin servicing sequence—
Bed making, bathroom cleaning and public areas—
Chemical safety and equipment use—
Linen, amenities and lost-property control—
Guest privacy, requests and room security—
Maintenance reporting and productivity standards—
Entry requirements
- ◆BIWD candidate assessment and admission test before enrolment
- ◆Usually 18+
- ◆Basic to functional English (intermediate for Cabin Steward)
- ◆Physically able to bend, lift linen and meet time targets