City & Guilds Diplomas
Food & Beverage Service — City & Guilds Level 2 Diploma
The qualification route for restaurant, buffet and bar ranks on passenger ships — table service, order accuracy, allergens and service recovery.
Level 2 Diploma5–6 months365 GLH / 445 TQTCall for availability
Who this is for
New entrants and hospitality staff targeting cruise food & beverage ranks: Restaurant Steward, Buffet Attendant, Assistant Waiter, Bar Utility, Waiter / Waitress, Food & Beverage Attendant and Bar Waiter. Bar roles add a specialist beverage module and follow legal-age and employer rules (often 21+).
Learning outcomes
- Prepare tables, side stations, linen, glassware and cutlery to specification
- Follow the sequence of service and carry trays and serve food and beverages safely
- Take, repeat and transmit orders accurately and coordinate course timing with the galley
- Recognise dietary requests and escalate allergy information correctly
- Handle guest requests, complaints and service recovery with courtesy and urgency
- Maintain food hygiene, personal hygiene and service-area cleanliness
Curriculum
Table setup, mise en place and service stations—
Tray handling, sequence of service and clearing—
Menu vocabulary, order taking and point-of-sale practice—
Allergen awareness and dietary requests—
Buffet setup, food display and hot/cold holding—
Beverage basics and responsible alcohol-service awareness—
Suggestive selling, complaint handling and service recovery—
Entry requirements
- ◆BIWD candidate assessment and admission test before enrolment
- ◆Usually 18+; alcohol-service roles often require 21+ (legal-age rules and employer policy apply)
- ◆Functional to intermediate spoken English
- ◆Six to twelve months of restaurant, banquet or hotel service exposure strengthens your profile