Professional Readiness

Advanced Hospitality & Maritime English

Guest phrases, service dialogue and maritime terms — English is the number one selection filter for passenger-ship roles.

Advanced level2–3 monthsConfirmed in programme planCall for availability

Programme photo — telephone role-play in English

Who this is for

Candidates on any cruise pathway who need stronger guest-service and shipboard English, usually running in parallel with a qualification route. English is the number one selection filter used by employers.

Learning outcomes

Use guest phrases and service dialogue confidently in onboard situations
Understand and use shipboard vocabulary and maritime terms
Handle telephone communication professionally
Communicate clearly with multinational teams and guests

Curriculum

Guest phrases and guest-service English—

Service dialogue practice—

Shipboard vocabulary and maritime terms—

Telephone communication practice—

Multicultural communication practice—

Entry requirements

◆BIWD candidate assessment and English benchmark