Privacy Policy
Your privacy is important to us. This policy outlines how LearnHub collects, uses, and protects your personal information.
Overview of our commitment to privacy
Welcome to LearnHub. We are committed to protecting your privacy and handling your personal information with care, transparency, and in full compliance with applicable data protection laws and regulations worldwide.
This Privacy Policy applies to all users of the LearnHub platform, including students, educators, administrators, applicants, and any other visitors or registered users ("you" or "users"). By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Important Notice
If you do not agree with this policy, please discontinue use of our services immediately.
Types of data we collect and how we collect it
APersonal Identification Information
Information that identifies you as an individual:
- Full name, email address, phone number, mailing address
- Date of birth, gender, nationality (where required)
- Student or employee ID numbers
- Profile photos and other uploaded media
BAccount & Authentication Data
- Username, password (encrypted), security questions
- Two-factor authentication credentials
- OAuth tokens from third-party login providers (Google, Microsoft, etc.)
CEducational & Professional Information
- Course enrollments, grades, assignments, and academic records
- Certifications, degrees, and credentials
- Learning progress, quiz results, and performance analytics
- Job title, department, institution affiliation (for educators)
DPayment & Financial Information
- Billing address and payment method details
- Transaction history and invoice records
- Note: Credit card numbers are processed securely by our PCI-DSS compliant payment processors and are not stored on our servers
ETechnical & Usage Data
Automatically collected when you use our platform:
- IP address, device type, operating system, browser type and version
- Session logs, timestamps, pages viewed, features used
- Clickstream data, navigation patterns, time spent on pages
- Geolocation data (country/region level)
- Cookies and similar tracking technologies
FCommunications Data
- Messages, forum posts, comments, and other user-generated content
- Support tickets, feedback, and survey responses
- Email correspondence with our team
Legal bases and purposes for data processing
We process your personal information for the following purposes, based on legitimate legal grounds including consent, contractual necessity, legal obligations, and legitimate interests:
Service Delivery
- Create and manage your account
- Provide access to courses and educational content
- Track learning progress and issue certificates
- Facilitate communication between users
Payment Processing
- Process transactions and subscriptions
- Generate invoices and receipts
- Manage refunds and billing inquiries
- Prevent fraud and unauthorized access
Platform Improvement
- Analyze usage patterns and user behavior
- Conduct research and development
- Test new features and enhancements
- Optimize performance and user experience
Communication
- Send transactional emails (confirmations, updates)
- Provide customer support
- Send marketing communications (with consent)
- Notify you of policy changes
Security & Compliance
- Authenticate users and prevent fraud
- Monitor for security threats
- Comply with legal and regulatory requirements
- Enforce our Terms of Service
Legal Obligations
- Respond to legal requests and court orders
- Protect rights, property, and safety
- Maintain records for auditing purposes
- Report to regulatory authorities when required
When and with whom we share your information
We do not sell your personal information. We may share your data in the following circumstances:
Service Providers
Trusted third-party vendors who help us operate our platform (hosting, payment processing, analytics, email services). All service providers are bound by strict confidentiality agreements.
Educational Institutions
If you're enrolled through a school or organization, we may share your academic records and progress with authorized administrators and educators.
Legal Requirements
When required by law, court order, or to protect our rights, safety, and property, or that of our users and the public.
Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
With Your Consent
We may share information with third parties when you explicitly provide consent for us to do so.
Control over your personal information
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you, including details about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances (right to be forgotten).
Right to Restriction
Request that we limit the processing of your personal information in specific situations.
Right to Data Portability
Receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
Object to processing of your personal data for direct marketing or other legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@learnhub.edu or use the account settings in your dashboard. We will respond to your request within 30 days as required by applicable law.
How we protect your information
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication (MFA) support
- Regular security audits and penetration testing
- Automated vulnerability scanning
- Web Application Firewall (WAF) protection
- DDoS mitigation and intrusion detection systems
Administrative Safeguards
- Role-based access control (RBAC) with principle of least privilege
- Background checks for employees with data access
- Regular security awareness training
- Strict data handling policies and procedures
- Incident response and breach notification protocols
- Third-party vendor security assessments
Physical Safeguards
- SOC 2 Type II certified data centers
- 24/7 physical security and monitoring
- Redundant infrastructure and backup systems
- Disaster recovery and business continuity plans
Security Limitations
While we employ industry-leading security practices, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Certifications & Compliance
We use cookies and similar technologies to enhance your experience and gather usage data.
Essential Cookies
Required for basic platform functionality, authentication, and security. These cannot be disabled.
Analytics Cookies
Help us understand how users interact with our platform to improve performance and user experience.
Functional Cookies
Remember your preferences and settings to personalize your experience.
Marketing Cookies
Track your activity to deliver relevant advertisements. You can opt out through your cookie preferences.
You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may limit platform functionality.
LearnHub operates globally and may transfer your personal information to countries outside your region. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules and Privacy Shield frameworks where applicable
LearnHub is committed to protecting the privacy of children. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.
- Users under 13 require verifiable parental consent
- Parents can review, modify, or delete their child's information
- We collect only information necessary for educational purposes
- Schools may provide consent on behalf of students under FERPA
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
Active Accounts: Data retained while your account is active and for a reasonable period afterward
Deleted Accounts: Most data deleted within 90 days; backups purged within 180 days
Legal Requirements: Some data retained longer to comply with tax, accounting, or legal obligations
Our platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Third-party integrations (such as Google Drive, Microsoft OneDrive, or video conferencing tools) are governed by their respective privacy policies and terms of service.
Your Privacy Matters
We are committed to transparency and protecting your personal information. If you have any questions or concerns, please don't hesitate to reach out to our team.